Summary
This summary provides a plain-English overview of the key points. It is not legally binding — the full Terms below govern your relationship with us.
- What we do: We list your venue on our platform and send you enquiries from event bookers. We're an intermediary — we don't process payments or get involved in contracts between you and bookers.
- Commission: 10% of the total event spend (excluding VAT), payable after the event. VAT is added on top.
- Commission applies to all enquiries. If the enquiry leads to a booking at your venue (or a venue in your group that you refer to), commission is due — regardless of any prior contact between you and the booker.
- Duplicate enquiries: If you believe an enquiry relates to a booking that was already confirmed before we sent it, notify us within 7 days with evidence. We'll consider it fairly but aren't obliged to waive commission.
- Recurring events: Commission applies for up to 10 occurrences or 36 months from the original enquiry, whichever gives more.
- Your listing: Your venue may be listed by us, by you, or a combination. You're responsible for keeping your listing information accurate and up to date. We may edit or correct listings at any time.
- What we need from you: Keep us updated on enquiry and booking status. Tell us when a booking is confirmed. Provide the final event spend after the event.
- If you leave: Commission obligations continue on any enquiries received before you leave the platform.
1. Introduction
1.1 Love Events Ltd, a company registered in England and Wales under company number 09767320, with registered office at 71-75 Shelton Street, London, WC2H 9JQ (trading as Venues.London and referred to as "Love Events", "we", "us" or "our"), operates online platforms that connect venues with event bookers seeking to hire those venues.
1.2 These Terms and Conditions ("Terms") govern your relationship with us as a venue listed on our platforms. By listing your venue on our platform, or by asking us to list your venue, you agree to be bound by these Terms.
1.3 Love Events acts only as an intermediary. We introduce event bookers to venues. We do not process payments between venues and event bookers, and any contract for the hire of a venue is between the venue and the event booker. Love Events is not a party to, nor liable under, any such contract.
1.4 We may amend these Terms from time to time. Where we make material changes, we will notify you by email at least 14 days before the changes take effect. The current version will always be available on our website. Continued use of our platform after any changes constitutes acceptance of the revised Terms.
1.5 You must be at least 18 years old and legally capable of entering into binding contracts. If you accept these Terms on behalf of a company or other legal entity, you warrant that you have authority to bind that entity.
2. Definitions
In these Terms:
"Booking" means a confirmed arrangement between a Venue and an Event Booker for the hire of a Venue or Space, on whatever terms they agree, following a Venue Hire Enquiry.
"Commission" means the fee payable by the Venue to Love Events as set out in Section 5.
"Commissionable Amount" means the total payment (exclusive of VAT) due from the Event Booker to the Venue in connection with the Event, including (without limitation) venue hire, minimum spend, catering, food and beverage, accommodation, equipment, staffing, service charges, overtime, and all other supplementary services provided or facilitated by the Venue or by any third party arranged through the Venue, and all other costs and charges associated with the Event whether invoiced by the Venue or by a third party arranged through the Venue. When a Venue has given a discount due to failure to provide a service, unsatisfactory service or similar circumstances, that discount shall not reduce the Commissionable Amount.
"Content" means any text, images, photographs, videos, descriptions, data or other materials relating to a Venue or its Spaces.
"Enquiry Form" means any data capture tool on our platform through which an Event Booker may submit an enquiry.
"Event" means any event, function, meeting, celebration or gathering for which a Booking is made.
"Event Agent" means any person or entity that plans or manages events, or makes enquiries or Bookings on behalf of a third party.
"Event Booker" means any person or entity that submits an enquiry or makes a Booking through our platform.
"Event Date" means the date(s) on which the Event takes place at the Venue.
"Listing" means any page on our platform describing a Venue or Space.
"Love Events Representative" means any officer, employee, contractor or representative of Love Events Ltd, or any person working on behalf of Love Events in connection with the platform.
"Platform" means our websites (including venues.london, christmasevents.london, summerevents.london, and any successor or additional sites), mobile applications, and all related services.
"Recurring Event" means an Event or series of Events that takes place across multiple non-consecutive Event Dates arising from a single Venue Hire Enquiry, including (without limitation) annual, monthly, weekly or other repeating events.
"Space" means any individual room, area, terrace, hall or other distinct hireable area within a Venue.
"Venue" means any premises, building, land, outdoor area, or any part thereof that is in the lawful control of the Vendor and has been made available for Bookings through our platform.
"Vendor" or "you" means the person, entity or authorised representative that is in lawful control of a Venue and has listed it on our platform.
"Venue Group" means two or more Venues under common ownership, management or control, or operating under the same brand, parent company or group structure.
"Venue Hire Enquiry" means a message sent to you via our platform (whether by an Event Booker directly or by a Love Events Representative on an Event Booker's behalf) requesting a quotation, providing event details, asking questions about, or expressing interest in your Venue.
3. Your Listing
Creating and Managing Listings
3.1 Your Venue may be listed on our platform in any of the following ways:
(a) by us creating listings on your behalf (including using publicly available information);
(b) by you creating an account and adding listings yourself;
(c) by a combination of both.
3.2 Your presence on our platform may consist of a venue page (describing your Venue as a whole) and one or more individual Space listings (describing hireable spaces within your Venue). The number and structure of Space listings is determined by our platform and may be changed from time to time. Spaces may be listed individually or grouped as we or you consider appropriate.
3.3 Where Love Events creates or supplements your listings using publicly available information (including from Google, social media, or your own website), we will use reasonable efforts to ensure accuracy, but you are responsible for reviewing all Content and notifying us promptly of any inaccuracies.
3.4 You may add, edit or update your listings through our platform, venue portal, or by requesting changes from us. You are responsible for the ongoing accuracy and maintenance of your listings.
3.5 Love Events reserves the right to edit, correct, supplement or remove any Content on your listings at any time, including for quality assurance, accuracy, consistency with our platform standards, or compliance with these Terms.
Accuracy
3.6 You are responsible for ensuring that all information about your Venue and Spaces is materially accurate, complete, current and not misleading. This includes (without limitation) descriptions, photographs, capacity, facilities, availability and contact details. We recognise that certain details (such as pricing) may change frequently — your obligation is to ensure published information is not materially misleading, and to update significant changes within a reasonable timeframe.
3.7 Prices you indicate on our platform must not be higher than prices you display, market, quote or communicate elsewhere for the same Venue, Space or service. Prices must be inclusive of any Commission payable to us.
Warranties and Discretion
3.8 You warrant that:
(a) you have lawful control of the Venue and the right to make it available for Bookings;
(b) all information you provide is true, accurate and complete;
(c) you have authority to enter into these Terms (and to bind your company or entity if applicable);
(d) any images or Content you provide are either owned by you or properly licensed for use on our platform.
3.9 The decision to list a Venue is at our sole discretion. We may refuse to list any Venue, and we may remove or suspend any Listing at any time, for any reason, without prior notice.
3.10 If we provide you with access to a venue management portal, you are responsible for maintaining the confidentiality of your login credentials. You must not share access with unauthorised persons. We accept no liability for unauthorised use of your account.
4. Enquiries, Bookings and Reporting
Enquiries
4.1 Love Events acts as an intermediary to help you advertise your Venue to Event Bookers. Any agreement, contract or arrangement for the hire of your Venue is between you and the Event Booker.
4.2 You may receive Venue Hire Enquiries:
(a) directly from an Event Booker via our platform; or
(b) from a Love Events Representative acting on an Event Booker's behalf.
4.3 You agree to receive and respond to all Venue Hire Enquiries promptly. Response times may be used to determine your Venue's visibility and prominence on our platform.
4.4 All Venue Hire Enquiries may be reviewed by Love Events before or after they are sent to you. We reserve the right to withhold any enquiry we consider invalid, spam, fraudulent or otherwise unsuitable.
Bookings and Reporting
4.5 You are responsible for keeping Love Events informed of the status of all enquiries and Bookings arising from Venue Hire Enquiries. You must act in good faith and provide accurate updates. At a minimum, you must:
(a) update the status of each enquiry through our venue portal or by notifying us directly;
(b) notify us of a confirmed Booking within 24 hours of confirmation, providing the estimated total spend and Event Date(s);
(c) provide the final Commissionable Amount within 14 days of the Event Date, including all additional spend (such as catering, drinks, equipment, overtime and any other charges invoiced to the Event Booker);
(d) provide evidence of the Commissionable Amount if requested by Love Events (such as an invoice, receipt, contract or payment confirmation);
(e) respond promptly to any status update requests from Love Events.
4.6 Love Events may contact an Event Booker at any time to ask about the status of a Venue Hire Enquiry or Booking.
Referrals and Venue Groups
4.7 If you refer an enquiry received through our platform to any other venue, caterer, venue group, sister venue, or affiliated business, you must notify Love Events within 48 hours, providing:
(a) the name of the venue, venue group, or central sales contact referred to;
(b) contact details for our follow-up;
(c) confirmation that you have informed them of your obligations to Love Events under these Terms.
Commission remains payable by you as set out in clause 5.1, calculated on the Commissionable Amount at whichever venue or business the Booking is confirmed. Failure to notify us of a referral is a material breach of these Terms.
4.8 Where a Venue is part of a Venue Group, a Venue Hire Enquiry sent to any venue in that Venue Group shall be deemed an enquiry to all venues in that Venue Group for the purposes of Commission on the same or substantially similar Event.
Use of Contact Information
4.9 You must not use contact details obtained through our platform to solicit Event Bookers for events unrelated to the original Venue Hire Enquiry, except where the Event Booker has independently contacted you without any involvement by Love Events. For the avoidance of doubt, this does not prevent you from responding to repeat enquiries initiated by the Event Booker.
4.10 Each party shall comply with applicable data protection legislation in respect of any personal data processed in connection with these Terms. You must not use personal data obtained through our platform for any purpose other than responding to Venue Hire Enquiries and fulfilling Bookings.
5. Commission and Payment
Commission Rate
5.1 In consideration of listing your Venue on our platform and facilitating Venue Hire Enquiries, you agree to pay Love Events a commission of 10% of the Commissionable Amount. Commission is calculated exclusive of VAT. VAT at the prevailing rate will be added to all Commission invoices. For the avoidance of doubt: if the Commissionable Amount is £10,000, Commission is £1,000 + VAT (currently £200) = £1,200 total payable.
When Commission Arises
5.2 Commission arises at the point a Venue Hire Enquiry is made. For these purposes, this occurs at the earliest of:
(a) an Event Booker sending you a Venue Hire Enquiry through our platform;
(b) a Love Events Representative contacting you on behalf of an Event Booker in connection with a specific event requirement;
(c) a Love Events Representative suggesting or recommending your Venue to an Event Booker in connection with a specific event requirement.
All Enquiries Commissionable
5.3 For the avoidance of doubt, Commission is payable on all Bookings arising from Venue Hire Enquiries regardless of any prior, concurrent or subsequent contact between you and the Event Booker, whether by the same or different individuals within the Event Booker's organisation. If you believe a Venue Hire Enquiry relates to a Booking that was already confirmed before the enquiry was received, you must notify us with supporting evidence within 7 days of receiving the enquiry. Love Events will consider such notifications in good faith but is not obliged to waive Commission.
Event Agents
5.4 If an Event Agent submits a Venue Hire Enquiry through our platform that results in a Booking, Commission is payable exclusively to Love Events. You must not pay commission to the Event Agent in respect of that Booking unless agreed in writing by Love Events.
No Charge to Event Bookers
5.5 Love Events does not charge Event Bookers. You must not charge Event Bookers for the Commission you owe or would owe us. Commission must not be quoted to Event Bookers as an additional fee.
Invoicing
5.6 Love Events will use reasonable endeavours to invoice promptly following the Event Date, subject to having received the information required under clause 4.5. Our right to invoice for Commission is not subject to any time limit and is not affected by any delay in invoicing, whether caused by system issues, incomplete information from you, or any other reason.
5.7 If you fail to provide the final Commissionable Amount within 14 days of the Event Date, we may calculate Commission based on the higher of:
(a) the Event Booker's stated budget, increased by a proportion that Love Events considers a reasonable estimate of additional spend associated with the Event; or
(b) the minimum spend or estimated total you quoted to the Event Booker in response to the enquiry.
5.8 All invoices must be paid within 28 days of the invoice date by bank transfer to our nominated bank account.
Commission Not Conditional on Payment
5.9 Your obligation to pay Commission is not conditional on the Event Booker paying you. Commission is due regardless of whether you have received payment from the Event Booker.
Commission on Cancellations
5.10 Commission is payable on any amounts retained by you following cancellation, including non-refundable deposits, cancellation fees and penalty charges. If you cancel a confirmed Booking, Commission applies to all amounts retained from the Event Booker.
Recurring Events
5.11 For a Recurring Event, Commission is payable for the first 10 occurrences of that Event, or all occurrences within the first 36 months from the date of the original Venue Hire Enquiry, whichever includes the most Events.
Disputes
5.12 In the event of a query or dispute regarding an invoice, you must notify us within 7 days of the invoice date. Failure to notify us within this period means the invoice is deemed accepted. Any undisputed amount must be paid by the due date.
Late Payment
5.13 Late payment will incur interest calculated in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended). We also reserve the right to claim debt recovery costs under Section 5A of that Act.
5.14 If payment remains overdue, we may:
(a) suspend or remove your Listing;
(b) instruct a debt collection agency or solicitors to recover the debt, in which case you will be liable for reasonable recovery costs.
Venue Commission Policies
5.15 You may not impose any time limit on Love Events' right to invoice for Commission. Any policy, term or condition of yours purporting to limit the period in which Commission invoices must be submitted shall have no effect on our rights under these Terms.
5.16 If Love Events becomes aware at any time (whether through the Event Booker, publicly available information, or any other means) that a Booking has taken place arising from a Venue Hire Enquiry, and you have not reported that Booking in accordance with clause 4.5, we may invoice for Commission without limitation of time. For the avoidance of doubt, the closure or expiry of an enquiry on our platform does not extinguish our right to Commission if a Booking subsequently takes place.
5.17 Failure to report a confirmed Booking is a material breach of these Terms.
General
5.18 Love Events reserves the right to offer different Commission rates on a case-by-case basis at its absolute discretion, including for registered charities and educational institutions. Any alternative rate must be agreed in writing.
5.19 All rights and obligations regarding Commission survive termination of your Listing and are binding on both parties and their assignees and successors.
6. Content Licence
6.1 Love Events does not claim ownership of your Content. However, you grant us a worldwide, irrevocable, perpetual, non-exclusive, royalty-free licence to:
(a) use, reproduce, store, adapt, publish, translate and distribute your Content in any existing or future media for the purposes of operating and marketing our platform;
(b) sub-license these rights to the extent necessary for the operation of our platform;
(c) edit, adapt and improve your Content for display on our platform.
6.2 You hereby waive all moral rights in your Content to the maximum extent permitted by applicable law.
6.3 In addition to Content you provide, we may use publicly available information about your Venue (including from Google, social media, and your own website) to create or supplement your Listing. You may request correction of such information by contacting us.
6.4 Your Content must not:
(a) infringe any copyright, trademark or other intellectual property right;
(b) be false, misleading, defamatory, obscene or unlawful;
(c) breach any applicable law, regulation or third-party right;
(d) contain instructions or advice that could cause harm if acted upon.
6.5 We have no obligation to monitor Content but reserve the right to remove or edit any Content at any time.
7. Your Responsibilities
7.1 You are solely responsible for:
(a) the quality and suitability of your Venue and Spaces;
(b) all services you or your partners provide to Event Bookers;
(c) safety and compliance at your Venue;
(d) your own acts and omissions, and those of your employees, contractors and agents;
(e) compliance with all applicable laws, regulations and licensing requirements;
(f) maintaining appropriate insurance (including public liability insurance);
(g) compliance with any agreements with third parties.
7.2 You warrant that:
(a) you comply with all applicable health and safety, fire safety, licensing and accessibility requirements;
(b) you hold appropriate insurance for your Venue operations;
(c) you comply with the Modern Slavery Act 2015 and the Bribery Act 2010;
(d) you will handle all personal data received through our platform in accordance with applicable data protection legislation.
7.3 You must not submit, commission or incentivise fake reviews, manipulate ratings, or engage in any activity that artificially influences the perception of your Venue on our platform or any third-party review platform.
8. Limited Warranties
8.1 We do not guarantee or warrant:
(a) the accuracy or completeness of information on our platform;
(b) that our platform will be available without interruption;
(c) that our platform will be free from errors, viruses or harmful components;
(d) that use of our platform will result in any specific number of enquiries or Bookings.
8.2 To the maximum extent permitted by law, we exclude all representations, warranties and conditions, express or implied, relating to our platform and these Terms.
9. Limitation of Liability
9.1 Love Events will not be liable for any loss or damage arising from:
(a) any Venue Hire Enquiry or Booking made through our platform;
(b) the conduct of any Event Booker, Event Agent or other user of our platform;
(c) any interruption, error or delay in our platform.
9.2 Neither Love Events nor its directors, employees, officers or agents shall be liable for any indirect, consequential, special or incidental loss or damage, including (without limitation) loss of profit, revenue, business, anticipated savings, goodwill, data or opportunity, whether foreseeable or not.
9.3 Subject to clause 9.5, the total aggregate liability of Love Events under or in connection with these Terms shall not exceed the total Commission paid by you to Love Events in the 12 months preceding the event giving rise to the claim, or £5,000, whichever is greater.
9.4 You agree that we have an interest in limiting the personal liability of our officers, employees and directors. You will not bring any personal claim against them in respect of losses connected with our platform or these Terms.
9.5 Nothing in these Terms excludes or limits liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation;
(c) any other liability that cannot be excluded or limited by law.
10. Force Majeure
10.1 Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including (without limitation) acts of God, fire, flood, epidemic, pandemic, war, terrorism, civil disorder, industrial action, or government action.
10.2 The affected party must notify the other party promptly and take reasonable steps to mitigate the effect of the force majeure event.
10.3 For the avoidance of doubt, force majeure does not extinguish Commission obligations on Bookings where any amount has been retained by the Venue.
11. Indemnity
11.1 You agree to indemnify and hold harmless Love Events, its directors, employees, officers, agents and affiliates from and against all claims, liabilities, losses, damages, costs and expenses (including reasonable legal fees) arising from:
(a) your breach of these Terms;
(b) the services you provide or fail to provide to any Event Booker;
(c) Content you provide to us or publish on our platform;
(d) your use of our platform or breach of any law or third-party right.
12. Termination
12.1 We may suspend or remove your Listing at any time, for any reason, without prior notice.
12.2 You may request removal of your Listing by contacting us at hello@venues.london. Removal does not release you from any accrued obligations, including Commission on existing or future Bookings arising from Venue Hire Enquiries received before the date of termination, without limitation of time.
12.3 Termination of your Listing does not affect any rights, remedies or obligations that have accrued before termination.
12.4 Sections 5 (Commission), 6 (Content Licence), 9 (Limitation of Liability), 10 (Force Majeure), 11 (Indemnity) and 14 (Governing Law) survive termination.
13. General
13.1 All intellectual property rights in the platform, including (without limitation) the website design, logos, trademarks, software, databases and algorithms, are owned by or licensed to Love Events. Nothing in these Terms grants you any rights in our intellectual property beyond those expressly set out in these Terms.
13.2 We may use your name and logo to identify you as a venue on our platform and in our marketing materials.
13.3 We may subcontract or assign any of our rights and obligations under these Terms without your consent.
13.4 Our use of Google Maps is subject to Google's terms of service.
13.5 If any provision of these Terms is found invalid, illegal or unenforceable, it shall be modified to the minimum extent necessary to make it valid, or if that is not possible, deemed deleted. The remainder of these Terms shall continue in full force.
13.6 No failure or delay by Love Events in exercising any right shall operate as a waiver.
13.7 These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding your use of our platform as a venue.
13.8 Nothing in these Terms creates any rights enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.
14. Governing Law and Jurisdiction
14.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or in connection with these Terms.
15. Contact
15.1 For any questions about these Terms, please contact us at hello@venues.london.
Last updated: April 2026
Summary
This summary provides a plain-English overview. The full Terms below apply.
- What we do: We help you find and enquire about event venues in London. Our service is completely free for event bookers.
- How it works: You search or tell us what you need, we connect you with suitable venues. Any booking or contract is directly between you and the venue — we're just the introduction.
- Your data: When you submit an enquiry, we share your details with relevant venues. We may also share your details with trusted event professionals if it would help with your event.
- Event agencies: If you're an agency using our platform, commission on bookings goes to us, not you, unless we agree otherwise in writing.
- Cancellations: These are between you and the venue. We can't enforce refunds.
1. Introduction
1.1 Love Events Ltd, a company registered in England and Wales under company number 09767320, with registered office at 71-75 Shelton Street, London, WC2H 9JQ (trading as Venues.London and referred to as "Love Events", "we", "us" or "our"), operates online platforms that connect event bookers with venues available for hire.
1.2 These Terms and Conditions ("Terms") govern your use of our platform as a user. By visiting our platform, submitting an enquiry, or using any of our services, you agree to be bound by these Terms.
1.3 Love Events acts only as an intermediary. We advertise venues and facilitate introductions between event bookers and venues. Any contract, arrangement or agreement for the hire of a venue is between you and the venue. Love Events is not a party to, nor liable under, any such contract.
1.4 We may amend these Terms from time to time. Continued use of our platform constitutes acceptance of the revised Terms.
1.5 You must be at least 18 years old to use our platform.
2. Definitions
In these Terms:
"Booking" means a confirmed arrangement between you and a Venue for the hire of a Venue or Space.
"Content" means any text, images, data or other materials submitted to our platform.
"Enquiry Form" means any form on our platform through which you may submit event details or venue enquiries.
"Venue Hire Enquiry" means a message sent to a Venue through our platform (whether by you directly or by a Love Events Representative on your behalf) requesting a quotation, providing event details, or expressing interest in a Venue.
"Love Events Representative" means any officer, employee, contractor or representative of Love Events Ltd, or any person working on behalf of Love Events in connection with the platform.
"Platform" means our websites (including venues.london, christmasevents.london, summerevents.london, and any successor or additional sites), mobile applications and related services.
"Space" means any individual hireable area within a Venue.
"Venue" means any premises, building, area or space listed on our platform.
"Vendor" means the person or entity in lawful control of a Venue.
3. Our Services
3.1 Love Events provides a platform that allows you to search for, learn about and enquire about event venues in London. We may also assist you through our team, by telephone, email, live chat, AI chat or other means.
3.2 You can find venues by browsing our platform, using our search and filter tools, interacting with our AI chat feature, or contacting us directly. Our team may suggest venues based on your requirements at their discretion.
3.3 Love Events acts only as an intermediary. Once a venue responds to your enquiry, any further negotiations, contracts and payments are between you and the venue. We are not a party to any agreement you enter into with a venue.
3.4 Love Events may contact you at any time after a Venue Hire Enquiry to ask about its status or to provide additional venue suggestions.
3.5 Event Agents and Intermediaries. If you are acting as an intermediary (such as an events agency, event producer, experiential agency, or any other party searching for a venue on behalf of a third party), you agree that by submitting a Venue Hire Enquiry through our platform:
(a) all commission arising from that enquiry and any resulting Booking is claimable exclusively by Love Events;
(b) you forfeit any claim to commission from the Venue in relation to that enquiry;
(c) you will not request, negotiate or discuss commission with the Venue;
(d) any commission paid to you in error in connection with that enquiry must be transferred to Love Events within 14 days of request.
Love Events may, at its sole discretion, agree alternative commission arrangements with registered event agencies. Such arrangements must be agreed in writing prior to the submission of a Venue Hire Enquiry.
3.6 By submitting a Venue Hire Enquiry, you consent to Love Events sharing your enquiry details and contact information with venues on our platform and, where it will assist with finding a suitable venue or facilitating the planning of your event, with selected third-party event professionals (including event agencies, caterers and event planners).
3.7 We reserve the right to refuse, withhold or remove any Venue Hire Enquiry that we consider inappropriate, fraudulent, spam or otherwise unsuitable. If you have not received a response to an enquiry within 48 hours, please contact us at hello@venues.london.
3.8 Our service is free of charge to event bookers. We do not take any payments from you. Any payments for a Booking are made directly between you and the Venue.
3.9 If you cancel a Booking for any reason, the Venue's cancellation policy will apply. Different venues have different cancellation policies. Love Events has no control over cancellation policies and cannot enforce refunds.
4. Your Use of Our Platform
4.1 You may view, download (for caching only) and print pages from our platform for your own personal use.
4.2 You must not:
(a) republish material from our platform without attribution;
(b) sell, rent or sub-license material from our platform;
(c) reproduce or exploit material from our platform for commercial purposes;
(d) use our platform to transmit spam, viruses or harmful material;
(e) conduct automated data collection (scraping, mining, harvesting) without our written consent;
(f) use our platform in any way that damages or impairs its availability or accessibility;
(g) use our platform for any unlawful, fraudulent or harmful purpose.
5. Content
5.1 Any Content you submit to our platform must comply with these Terms. You warrant that your Content is lawful, accurate and does not infringe any third-party rights.
5.2 You grant us a worldwide, irrevocable, non-exclusive, perpetual, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your Content in any media for the purposes of operating and marketing our platform.
5.3 You waive all moral rights in your Content to the maximum extent permitted by law.
5.4 We may edit, remove or decline to publish any Content at our discretion.
6. Intellectual Property
6.1 All intellectual property rights in the platform, including (without limitation) the website design, logos, trademarks, software and databases, are owned by or licensed to Love Events. All rights are reserved.
6.2 You may not reproduce, duplicate, copy or otherwise exploit material from our platform for commercial purposes without our written consent.
7. Limited Warranties
7.1 We do not warrant or represent:
(a) the accuracy or completeness of information on our platform;
(b) that any venue is suitable for your purposes or of satisfactory quality;
(c) that our platform will be available without interruption or free from errors;
(d) the accuracy of any Content submitted by venues or other users.
7.2 Information on our platform is provided for general guidance only. You are responsible for verifying the suitability of any venue before making a Booking.
7.3 We display Google Reviews and ratings on our platform for informational purposes only. We do not verify or endorse these reviews.
8. Limitation of Liability
8.1 Love Events will not be liable for any loss or damage arising from:
(a) your use of our platform or reliance on its content;
(b) any Venue Hire Enquiry or Booking made through our platform;
(c) the conduct, services or representations of any Venue;
(d) cancellation of any Booking or failure of any Venue to perform.
8.2 Neither Love Events nor its directors, employees, officers or agents shall be liable for any indirect, consequential, special or incidental loss or damage, including loss of profit, revenue, business, savings, data, goodwill or opportunity.
8.3 Love Events is not responsible for mediating or enforcing any obligations arising from a contract between you and a Venue.
8.4 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
9. Third-Party Links
9.1 Our platform may contain links to third-party websites. These are provided for information only and do not constitute endorsement.
9.2 We have no control over third-party websites and accept no responsibility for their content.
10. Indemnity
10.1 You agree to indemnify and hold harmless Love Events, its directors, employees, officers and agents from and against all claims, liabilities, losses, damages, costs and expenses arising from your breach of these Terms or your use of our platform.
11. Breaches
11.1 If you breach these Terms, we may take any action we consider appropriate, including:
(a) issuing a warning;
(b) suspending or permanently blocking your access to our platform;
(c) commencing legal proceedings against you.
12. General
12.1 We may revise these Terms at any time. The current version will be available on our website.
12.2 If any provision of these Terms is found invalid or unenforceable, it shall be modified to the minimum extent necessary, and the remainder shall continue in force.
12.3 No failure or delay by Love Events in exercising any right shall operate as a waiver.
12.4 These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding your use of our platform.
12.5 A contract under these Terms is not intended to benefit any third party under the Contracts (Rights of Third Parties) Act 1999.
13. Governing Law
13.1 These Terms shall be governed by the laws of England and Wales.
13.2 The courts of England and Wales shall have exclusive jurisdiction.
14. Contact
14.1 For any questions, please email hello@venues.london.
Last updated: April 2026
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