Policies

1. Introduction

1.1 Love Events Ltd (company number 09767320), trading as Venues.London ("we", "us", "our"), is committed to protecting your privacy and handling your personal data responsibly.

1.2 This Privacy Policy explains how we collect, use, store and share your personal data when you use our platforms (including venues.london, christmasevents.london, summerevents.london, and any successor sites), submit enquiries, list a venue, or otherwise interact with us.

1.3 We are the data controller for the personal data described in this policy. Our registered address is 71-75 Shelton Street, London, WC2H 9JQ.

1.4 For any data protection queries, please contact us at hello@venues.london.

2. What Data We Collect

We may collect the following categories of personal data:

2.1 Information you provide directly

(a) Name (first and last), email address, telephone number, company name — when you submit an enquiry, register an account, or contact us;
(b) Event details — event type, date, guest numbers, budget, requirements;
(c) Venue information — if you are a venue operator: venue details, descriptions, images, pricing, capacity, contact details;
(d) Communications — messages you send through our platform, email correspondence, telephone conversations.

2.2 Information collected automatically

(a) Device and browser information — IP address, browser type and version, operating system, screen resolution;
(b) Usage data — pages visited, time spent, click patterns, search queries, referral source;
(c) Location data — approximate location derived from IP address;
(d) Cookie data — as described in our Cookie Policy.

2.3 Information from third parties

(a) Google Reviews and ratings data displayed on venue pages (from Google Places API);
(b) Publicly available venue information used to create or supplement listings.

3. How We Use Your Data

We process your personal data for the following purposes and on the following legal bases under GDPR Article 6:

3.1 To provide our services (Contractual necessity — Art. 6(1)(b))

(a) Processing and forwarding your venue enquiries to relevant venues;
(b) Matching you with suitable venues based on your requirements;
(c) Facilitating communication between event bookers and venues;
(d) Sharing your enquiry details with selected third-party event professionals where this will assist with finding a suitable venue or facilitating the planning of your event;
(e) Managing venue listings and accounts;
(f) Sending transactional emails (enquiry confirmations, venue responses, status updates);
(g) Providing venue operators with access to enquiry management tools through our venue portal.

3.2 For our legitimate interests (Art. 6(1)(f))

(a) Improving and developing our platform and services;
(b) Analysing usage patterns and trends (using anonymised or aggregated data where possible);
(c) Preventing fraud and ensuring platform security;
(d) Communicating service updates and essential notices;
(e) Enforcing our Terms and Conditions;
(f) Business administration, accounting and record-keeping.

3.3 With your consent (Art. 6(1)(a))

(a) Sending marketing communications about our services, venues and events;
(b) Setting non-essential cookies (see our Cookie Policy).

3.4 Legal obligation (Art. 6(1)(c))

(a) Complying with tax, accounting and regulatory requirements;
(b) Responding to lawful requests from authorities.

4. Data Processors and Sharing

We share your personal data with the following categories of recipients:

4.1 Venues

When you submit an enquiry, we share your contact details and event requirements with the relevant venue(s) so they can respond to you.

4.2 Third-party event professionals

Where it will assist with finding a suitable venue or facilitating the planning of your event, we may share your enquiry details with selected third-party event professionals (including event agencies, caterers and event planners). These partners are required to use your data solely for the purpose of assisting with your event.

4.3 Technology providers (data processors)

Processor	Purpose	Location
Airtable	Enquiry management and CRM	USA
n8n Cloud	Workflow automation (enquiry routing)	Germany/EU
Postmark	Transactional email delivery	USA
Google (Analytics, Maps, Places API)	Analytics, venue mapping, reviews	USA
WordPress / SiteGround	Website hosting and operation	UK/EU

4.4 AI chat provider

Our website includes an AI chat feature to help you find venues. Conversations with the AI chat may be processed by our AI provider. The AI chat does not store personal data beyond the current session unless you submit an enquiry.

4.5 Other disclosures

We may share personal data:
(a) with professional advisers (lawyers, accountants, auditors) as necessary;
(b) if required by law, regulation or court order;
(c) in connection with any merger, sale or reorganisation of our business;
(d) to protect our rights, property or safety, or that of our users or others.

We do not sell your personal data to third parties.

5. International Data Transfers

5.1 Some of our data processors (including Airtable and Postmark) are based in the United States. Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, including:
(a) UK International Data Transfer Agreements (IDTAs) or Addenda;
(b) Standard Contractual Clauses approved by the relevant authority;
(c) The recipient being in a country with an adequacy decision from the UK Secretary of State.

5.2 You may request further information about specific transfer safeguards by contacting us.

6. Data Retention

6.1 We retain your personal data only for as long as necessary for the purposes described in this policy, subject to the following guidelines:

Data type	Retention period
Enquiry data (event bookers)	3 years from last activity
Venue account data	Duration of listing + 3 years
Commission and financial records	7 years (legal/tax obligation)
Website analytics	26 months (anonymised)
Marketing consent records	Until consent withdrawn + 1 year
AI chat conversations	Not retained beyond session

6.2 We may retain anonymised or aggregated data indefinitely for analytical purposes.

7. Automated Decision-Making

7.1 We do not currently make decisions based solely on automated processing that produce legal or similarly significant effects on you. Where we use automated tools (such as AI chat or venue visibility algorithms), these are used to assist, not replace, human decision-making.

8. Your Rights

8.1 Under UK data protection law, you have the following rights:

(a) Right of access — to request a copy of the personal data we hold about you;
(b) Right to rectification — to request correction of inaccurate data;
(c) Right to erasure — to request deletion of your data where there is no compelling reason for continued processing;
(d) Right to restrict processing — to request we limit how we use your data;
(e) Right to data portability — to request your data in a structured, machine-readable format;
(f) Right to object — to object to processing based on legitimate interests or for direct marketing;
(g) Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

8.2 To exercise any of these rights, please contact us at hello@venues.london. We will respond within 30 days.

8.3 You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk or by calling 0303 123 1113.

9. Children

9.1 Our platform is not directed at anyone under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from someone under 18, we will delete it promptly.

10. Changes to This Policy

10.1 We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of last update.

Last updated: April 2026